3BDS008752R05
3BDS008752R05
3BDS008752R05
宇创的常见客户问题:
1.为何我公司许多产品的价格有优势?
(1)源头采购,减少中间环节差价
(2)渠道稳定,货源更有保障
2.客户收货时发现货物外包装有损坏怎么办?
客户在收到货物后应立即验货,发现包装有损坏及时拍照发给我司,并拒绝接收有问题的货物并由物流公司退回供方。若未查验签收,则视为验收合格。
3.客户在货物质保期内,出现质量异议如何解决?
(1)客户需将货物出现的质量异议,反馈给我司相关销售人员,详细描述所遇到问题,提供相关的照片以及视频资料。
(2)我司根据客户的反馈初步判断分析问题所在,优先通过电话等方式协助解决问题。
(3)若我司无法解决相关问题,则需返厂检测。根据厂家出具的检测报告,确认终的问题以及解决方案。
4.货期问题
(1)库存现货产品,签订合同付款后,当天即可安排发货
(2)订货产品,根据报价货期发货
5.订货流程
客户询价→业务员报价→签订合同→客户付款→仓库发货
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HAMMOND 3009D4. 3009D4